Terms and conditions
Please read the terms and conditions carefully before using DelicaciesJewelry.com (the “Website”). By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system’s capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
The following conditions regulate the sale of products featured on this Webpage by the company:
Delicacies Jewelry, LLC.
658 Grand Ave #202
Saint Paul, Minnesota 55105
SHIPPING TIMES AND RATES
Depending on the item(s) you purchase on DelicaciesJewelry.com different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your order. Shipping costs are based on the shipping method of choice. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option to upgrade your shipping method to Second Day for faster delivery. Business days are Monday-Friday, excluding federal holidays within the United States. Every effort is made to ship within 24-48 hours, Monday – Friday. If items are backordered and we are unable to fulfill that timing we will attempt to contact you.
We ship internationally – the only exception being South Africa, due to customs issues. If a South African resident wants to place an order they can email us at [email protected] – subject: South African Order Inquiry.
DELIVERY TIMES AND CHARGES
We offer the following shipping methods:
- Standard Ground, (3-6 business days domestic – 10-15 business days international)
You can expect your order to arrive within 3-6 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
The cost of Standard Ground Shipping is 7.95 USD
- Express, (2-3 business days, 5-7 business days international)
You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
The cost of Second Day Shipping is $29.00
We also offer real-time UPS shipping as fast as overnight (Monday – Friday) – prices are found updated in real-time on our website checkout page.
OUR RETURN POLICY
Articles are accepted for return credit or exchange if returned in original condition within 30 days from the purchase date as shown on the packing slip. Full refunds will be processed in the form of the original payment within 14 days of receipt of returned merchandise.
HOW DO I RETURN ITEMS?
All returns must be sent to our office – if it’s an exchange the customer must pay for shipping back and forth for new product.
To secure proof of your return we recommend that you always save the receipt from the courier of the fact that you have handed over the parcel.
Once we have received your return, we will issue your refund to you.
TRACK YOUR ORDER AND VIEW HISTORY
You will receive an automated message when you complete your order with your order number and when your order is processed you will receive another email with your UPS or USPS tracking number and a direct link to the tracking page.
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event of noticing damage please give us notice by contacting us at [email protected] as soon as possible.
In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
AVAILABILITY & OFFER VALIDITY
We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will of course be refunded.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur.
We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the night time.
In order to shop at www.delicaciesjewelry.com you must be at least 18 years of age and possess a valid credit card, or payment method, accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 30 days as of the day following the delivery of the product.
At the moment we can only fulfill your order if the delivery address is a home or office address in one of the countries listed under “We ship to”. Therefore, our site is only intended to be used by people resident in those listed countries. We do not ship to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
- Your payment information is incorrect or not verifiable;
- Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
- There was an unintentional error on the Website; e.g. a payment error etc;
- We have reason to believe you are a minor under the age of 18;
- You are not a resident of one of the countries listed under “We ship to” or we could not deliver to the address provided by you.
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our Website or by telephone via our Customer Service. We cannot accept orders made by e-mail, letters or fax.
At what point in the ordering process are you bound by your order?
The moment you click “Place order” and the receipt is displayed on your screen, you are bound by your offer, however, please see “Returns and Cancellations”.
The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent.
If you made an error when placing your order, please contact our Customer Service Team at [email protected] who will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.
We accept the following payment methods:
- American Express
- Amazon Pay
- Apple Pay
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
CREDIT CARD VERIFICATION VALUE
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Value (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
When your order and data have been verified the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.
PRICES & TAXES
All prices on products, shipping charges and other services do not include sales taxes. The shipping charge is added per order. Please go to “Shipping Charges” in FAQ for details concerning the charges for your specific country. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery costs.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
The product image is not contractual. The colors can have different tones in different computer screens or print-outs, and the image can always vary slightly from reality.
All prices displayed on www.delicaciesjewelry.com are quoted in USD. Your delivery address may determine which currency you will be charged in. Please note that changing the country of delivery may have an influence on the price and the shipping costs.
You may pay in any of the currencies listed below:
- USA dollars ($)
If you have any questions about our terms and conditions – shipping rates and/or charges, return policy or any other questions please feel free to contact us anytime, 24 hours a day, at [email protected]. We will make all commercially reasonable efforts to respond to all inquiries and/or concerns within 2 business days.